General Questions 800-582-5332

Our Returned Item Policy:

We stand by our products and will exchange any defective products (in the unlikely event). As these are personal medical devices, we can only accept returns of unused products.

We ask that you call Lenjoy's offices before any return so we can provide the necessary return number and repayment authorization. A quick call to our offices (800-582-5332) will also allow for option discussion to best meet customer needs. We find that people are happy to talk with our professional staff as correct product ordering, not product efficacy or quality, is often times the main barrier.

  • Returns of unused (fully re-saleable) items may be exchanged or refunded within 30 days of invoice
  • Returned items will not be accepted and credit will not be issued without prior authorization by Lenjoy Medical Engineering, Inc.
  • All returns must have an original packing slip, order number or P.O. number
  • All returned items are subject to review before credit is issued
  • Custom adaptations, special order items, used or altered items will not be accepted for credit.
  • Purchaser is responsible for shipping and handling costs of returned items.
  • Authorized returns must be sent freight prepaid.
  • Any product returned is subject to a 15% restocking charge.
  • No returns can be accepted after 90 days past invoice date.

Please contact us if you have any questions.


Cascade USA Patterson Medical AliMed SPS MMar Medical Group, Inc. PEL Supply Co.
All our products are latex-free!