Lenjoy Medical Engineering, Inc. is committed to providing innovative, effective and cutting edge products that are comfortable, easy to use and affordable. Our team of Occupational Therapists, M.D.’s, nurses and engineers are continuously working to meet the needs of those in need of our products. In our continuing efforts, we will make reasonable and necessary adjustments upon your request. We know that you will soon see why therapists, doctors, patients and families have come to love our products.
Please note: ComfySplints® is a manufacturer of splints. We do not sell directly to the public.
For end users with questions or concerns, please first contact your distributor as they may be better able to assist you.
We stand by our products and will exchange any defective products (in the unlikely event).
We ask that you call the Lenjoy offices (800-582-5332) before any return to obtain the necessary return number and repayment authorization. We find that people are happy to talk with our professional staff as correct product ordering, not product efficacy or quality, is often times the main barrier.
¨ Returns of unused (fully re-saleable) items may be exchanged or refunded within 30 days of invoice
¨ Returned items will not be accepted and credit will not be issued without prior authorization by Lenjoy Medical Engineering, Inc.
¨ All returns must have an original packing slip, order number or P.O. number
¨ All returned items are subject to review before credit is issued
¨ Custom adaptations, special order items, used or altered items will not be accepted for credit.
¨ Purchaser is responsible for shipping and handling costs of returned items.
¨ Authorized returns must be sent freight prepaid.
¨ Any product returned is subject to a 15% restocking charge.
¨ No returns can be accepted after 90 days past invoice date.
LME warrants products for single use for 90 days. Failure to follow device instructions voids warranty.
Prices and Terms:
Prices are subject to change without notice. Terms are net 30 days (unless otherwise agreed).
We accept MasterCard, Visa, Discover Card and check payments.
All shipments are FOB Lenjoy Medical Engineering, Inc., Gardena, California. All Shipping and handling charges are paid by the customer and are added to the final invoice. Shipments will be sent via UPS ground unless 3 day air, 2 day air or overnight delivery is specified. Orders received by 3:00 pm PST will be shipped same day. Custom orders will be shipped ASAP. If there are any delays or backorders, we will quickly notify customer.
If collection proceedings are necessary in order to obtain payment on an invoice, the customer will be responsible for paying all collection costs and legal fees. All necessary collections will be adjudicated in the State of California.
Comfy Splints are for single person use only, require a physician’s order for reimbursement, and should be administered by personnel trained in the use and care of splints. Comfy Splint care instructions should be followed at all times. All applied splints should be frequently checked and adjusted to prevent areas of pressure or incorrect use.